Transforming financial spreading, covenant validation and due diligence to strengthen credit risk oversight and operational resilience
Challenges
A mid-market US bank with a loan book of over $20bn was undergoing a strategic transformation of its credit operations. Following a major acquisition, the bank needed to migrate legacy systems, standardise underwriting workflows and improve turnaround times for high-priority credit tasks.
Internal credit teams were constrained by manual processes and inconsistent data quality across platforms. With growing volumes and increasing regulatory scrutiny, the bank required a partner who could deliver speed, accuracy and continuity, while freeing up internal analysts to focus on high-value credit decisions.
Our Solution
Acuity began supporting the bank in mid-2023 with a small team focused on commercial and industrial (C&I) spread migration. Within months, the relationship expanded to include commercial real estate (CRE) portfolios, covenant validation and due diligence reporting.
Today, our team of fifteen FTEs supports over 50 percent of the bank’s credit operations, including:
- Business financial spreading
- Guarantor analysis
- Covenant validation and liquidity testing
- Operating statement and rent roll analysis
- Due diligence reporting
We standardised the financial spreading process, ensuring 100% adherence to credit policies and guidelines. Our covenant quality control process helped rectify discrepancies between loan agreements and the nCino system. We also supported the migration of legacy data from the Cash Suit platform to nCino, ensuring continuity and data integrity.
Our model leverages time zone advantages to deliver high-priority spreads within one business day, enabling faster credit decisions and improved responsiveness.
The Impact
- Estimated annual cost savings of $840k to $1m compared to onshore resourcing
- One-day turnaround for high-priority spreads, improving responsiveness and analyst productivity
- Team growth from 3 to 15 FTEs in under two years
- Standardized credit workflows with full compliance to internal policies
- Enhanced data accuracy and risk oversight through covenant monitoring and QC
- Successful migration of legacy systems to nCino platform
- Strategic bandwidth released for credit analysts to focus on underwriting and portfolio management
- Embedded partnership led by senior credit and transformation stakeholders
Connect with Us
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